General
HikenBike Shuttle reserves the right to modify shuttle routes in situations we deem unsafe, such as adverse weather conditions.
HikenBike Shuttle shall not be held responsible for any damage, expense or inconvenience caused by change of schedule, strikes, vehicle breakdown, Acts of God, or other conditions.
For your comfort all our services are smoke free.
Booking & Payments
Bookings can be made through either www.hikenbikeshuttle.co.nz booking form, or email enquiries@hikenbikeshuttle.co.nz or phone 027 446 7876.
Your booking is not confirmed until accepted by HikenBike Shuttle either by written or verbal communication directly to the person making the booking.
Payment is required in full 2 weeks before departure, and for short notice bookings payment is ‘cash on the day’ with an invoice provided.
Payments should be made by direct debit into the account details sent with booking confirmation. We do not accept credit cards or cheques.
All prices are in New Zealand dollars.
Cancellation and Payment Refunds
Cancellations are to be notified in writing or phone by the person making the booking.
If travel is cancelled less than five days before shuttle pick up date a refund/credit for future bookings is at the discretion of HikenBike Shuttle. If travel is cancelled less than 3 days out a refund/credit is unlikely. If travel is cancelled after payment has been received a $70 admin fee may apply.
Credits are non-refundable, non transferable and valid for 12 months from date of issue unless stated otherwise when given. It is highly recommended that clients have full travel, accident and medical insurance.
In the case of an unforeseen event/s beyond the control of HikenBike, including but not limited to the occurrence of weather or other forces of nature including fire or earthquake, action or inaction by any government agency, or significant damage or loss of any track section(s) or facilities/structures. Our standard cancellation policies do not apply and your booking will be rendered non-refundable. You will be able to transfer your booking to another date within a 12 month period subject to availability.
HikenBike Shuttle reserves the right to modify shuttle routes in situations we deem unsafe, such as adverse weather conditions.
HikenBike Shuttle shall not be held responsible for any damage, expense or inconvenience caused by change of schedule, strikes, vehicle breakdown, Acts of God, or other conditions.
For your comfort all our services are smoke free.
Booking & Payments
Bookings can be made through either www.hikenbikeshuttle.co.nz booking form, or email enquiries@hikenbikeshuttle.co.nz or phone 027 446 7876.
Your booking is not confirmed until accepted by HikenBike Shuttle either by written or verbal communication directly to the person making the booking.
Payment is required in full 2 weeks before departure, and for short notice bookings payment is ‘cash on the day’ with an invoice provided.
Payments should be made by direct debit into the account details sent with booking confirmation. We do not accept credit cards or cheques.
All prices are in New Zealand dollars.
Cancellation and Payment Refunds
Cancellations are to be notified in writing or phone by the person making the booking.
If travel is cancelled less than five days before shuttle pick up date a refund/credit for future bookings is at the discretion of HikenBike Shuttle. If travel is cancelled less than 3 days out a refund/credit is unlikely. If travel is cancelled after payment has been received a $70 admin fee may apply.
Credits are non-refundable, non transferable and valid for 12 months from date of issue unless stated otherwise when given. It is highly recommended that clients have full travel, accident and medical insurance.
In the case of an unforeseen event/s beyond the control of HikenBike, including but not limited to the occurrence of weather or other forces of nature including fire or earthquake, action or inaction by any government agency, or significant damage or loss of any track section(s) or facilities/structures. Our standard cancellation policies do not apply and your booking will be rendered non-refundable. You will be able to transfer your booking to another date within a 12 month period subject to availability.
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